Are you still taking/processing orders?
Absolutely! Our website is still open to take orders and we are continuing to process all orders in a timely manner.
I just placed my order. When will my package arrive?
Due to COVID-19, you may experience longer than normal processing and transit times for your order. We are working closely with our staff and our couriers to ensure as little disruption as possible to our valued customers. Currently, processing times are between 12-14 days.
While safeguarding the health and safety of our employees, we are committed to meeting the recent unprecedented demand for our products.
In response to announcements from local governments and health officials, we have encouraged employees who can perform their roles remotely to work from home for the duration of the outbreak.
Additionally, our production facility upholds immensely high standards for cleanliness and we are strictly abiding by new safety guidelines to ensure we take all the right steps. We are implementing additional precautionary measures to safeguard the wellbeing of our crews and community with masks, sanitizer, and increased surface cleaning.
Through this challenging time, we pledge to do our part to be a business you can depend on. We are actively monitoring and assessing the situation in real-time in order to respond as best we can. We encourage you to also stay tuned through trusted channels such as:
- Centers for Disease Control and Prevention (CDC) for US updates
- Your local government health department
In the meantime, please take care of yourself, your families, and your loved ones. We sincerely appreciate your patience and loyalty as we traverse these difficult times together. We look forward to continuing our best efforts to serve you.
Please be safe and we will "chat" with you later.
Customer Service T